Shipping policy

Can I pick up my order?
No, but we offer free shipping (from 50 euros) in Belgium, the Netherlands, France, Germany and the United Kingdom.

How long does delivery take?
After receiving your order confirmation, we will ship your purchase within 1-5 working days to a home address and 3-6 working days to a pick up point. For average delivery times outside of Belgium, please take a look at Bpost, PostNL, DPD and Mondial Relay.

What are the shipping costs?
Delivery costs are clearly indicated in your shopping cart, and automatically calculated with each item you add. The shipment cost will vary according to the chosen service provider and will depend on the shipping address.

Imruby ships worldwide (some countries will not be available though, due to high risk in delivery and fraude). Please send us an e-mail when your country is missing in the shipping list at the check out, and we will add it as soon as possible.

For shipments outside of the European Union, import duties may be asked of you upon delivery. We are unable to advise you about the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. You will be invoiced for the local taxes and duties by the carrier or their international business partner. I recommend you to contact your local customs or carrier office to obtain a landed cost estimate.

Do you ship internationally?
Yes we do ship internationally. See the questions above for shipping costs and shipping time.

Can I choose a delivery date or time?
No, your order will be processed as soon as the order is confirmed. 

How can I track my order?
Once your order is shipped you will receive a tracking number by e-mail to follow your package along its trip. Please be adviced; this track and trace system is not available for some of our shipping countries.

In the event of receiving the wrong item, please contact our Customer Services team with your order number and the incorrect item’s name and product number.

There is an item missing from my order. What should I do?
Check the condition of your package. If the package shows any signs of damage please send a photo to our Customer Services team so we can make an inquiry with the delivery service provider.  If your package is not damaged but you are nevertheless missing an item, please do not hesitate to contact our Customer Services team.